Careers at Mt Baw Baw
Mt Baw Baw Alpine Resort provides a range of employment options from full time to casual roles across a number of departments. Exciting career opportunities exist for staff members who are highly motivated positive team members committed to providing exception visitor experiences. We are here for our visitors!
Please note that it is a mandatory condition of employment that all employees provide a copy of a current Police & Working With Children Check, prior to employment. Other specific qualifications or experience may be required based upon the position.
2018 SEASONAL & CASUAL WINTER STAFF required for the creation of positive visitor experiences
Guest Services Officers
This busy position will require you to assist guests both over the telephone and face to face on a daily basis while maintaining a high level of customer service. Preferably, you will have a background in reception/administration in the Tourism/Accommodation Industry and be comfortable dealing with guests and telephone enquiries. As an option to add further variety to the Guest Services position is Oversnow Transportation where you would drive a skidoo/quad bike to deliver guests luggage to their accommodation. In-house skidoo and quad bike training will be provided.
There will be lots of variety in the Operations role, as you will be required to act in a number of different roles such as lift operator, ski patrol, grooming, road crew and ticketing. Customer service and satisfaction is important as is ensuring that customers are safe using our products and services. You will have a helpful nature to ensure positive visitor experiences.W
Food & Beverage Attendants
You will be flexible and confident working Front of House, taking customer orders, working with Back of House staff (Chefs, Kitchen Hands etc) to ensure that the order is completed and correct when delivered. You will correctly and honestly ensure that customer payment is receipted and that stock is replaced when needed. You may also be responsible for serving drinks and food, keeping the bar clean, ensuring Responsible Service of Alcohol (RSA). You must have an outgoing personality and cash handling skills are essential. A current RSA Certificate is mandatory and experience is preferred.
You will be instructing people in XC Skiing, Terrain Parks, skiing and boarding disciplines (beginner to advanced). You will be required to undertake other Resort duties to ensure that you have enough working hours – particularly in guest activities. You will be required to maintain and improve your own skills.
- Formal skills in Recreation Education experience in 'High Skilled' Snowsports (Alpine Downhill, Cross Country, Snowboard, Freestyle)
- Must have Level 1 or higher in CSIA, CASI, APSI, BASI, NZSIA and/or PSIA
- Must be physically fit
- Excellent Customer Service skills
All roles may extend to further duties and flexibility is expected that all staff are available to work weekends
You will be required to respond to guest enquiries with accurate information about our facilities and services, process guest purchases, ensure guest requirements are met, provide excellent customer service and problem solving skills, manage cash and point-of-sales and all other tasks as directed.
What we need from you:
- Willing to work long hours in inclement weather
- Physically fit
- Flexible and agile
- A willingness to learn
- Demonstrated ability to work well in a team
- Understanding of OH&S matters
- Experience in a customer service facing role
- Positive and supportive attitude
- Previous alpine industry experience is adventageous
Commit to safety, create positive customer experience, foster innovation, conserve our natural environment, respect each other, and work as a team. We also abide by the public sector code of conduct.
All applications must be submitted with a covering letter and resume. The covering letter must include the specific position(s) you wish to apply, your location preference, i.e. Lake Mountain or Mount Baw Baw, if you are returning to the Resort and your answer to the following questions:
- Why you would like to work with us?
- An example of when you have demonstrated exceptional customer service.
- What would you do if you had to work with a person you didn't get along with?
Please note that employment is subject to a Drug and Alcohol test, police check and Working With Children check. Other specific qualifications or experience may be required based upon the position.
You must have the right to live and work in Australia to apply for this job.
Southern Alpine Resort Management Board is an equal opportunity employer.
For further enquiries, please contact Michael Snow, HR Manager at firstname.lastname@example.org