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  • FAQs


    What accommodation do you have on the mountain?

    The Resort offers a variety of accommodation options ranging from backpacker and dorm style accommodation to hotel rooms, lodges, full self-contained apartments and cabins.
    For further information refer to our Resort Guide, or take a virtual tour by clicking here.

    Do I need to bring linen?

    Some of the accommodation at the Resort is inclusive of linen. However, the majority require the guests to provide their own.

    If at all unsure we advise checking with our Guest Services Team prior to your arrival. Linen can be provided by the Resort at an additional cost, but needs to be organised in advance.

    Do I need chains and where can I hire them?

    During the declared snow season it is a legal requirement to carry chains when travelling to Mt Baw Baw. Only the Diamond pattern chains are acceptable.
    Click here for more information on chains.

    Are there any child care facilities?

    Unfortunately there are not child care facilities on the Resort. Children should be supervised at all times. During the White Season the Resort Management does operate a comprehensive Kids Club with activities daily over weekends and School Holidays. For more info click here.

    During the Snow Season group activities such as craft making and snow making tours can be booked through Guest Services. Charges may apply.

    During Summer some activities are also available on selected weekends and special events. Call Resort Admin for any enquiries 03 5165 1136

    Why do I have to pay entry fees and levies?

    Entry fees and other levies contribute to the infrastructure and services required to keep the resort’s ski areas in tip top shape. Your fees contribute to various expanses including and snow making, grooming, lift maintenance and the slashing of the runs.

    Can I camp?

    There is strictly NO camping permitted within the Resort, however, those wishing to camp can do so in the Baw Baw National Park. As a general guide, the park boundary is approximately 20 meters from the perimeter of the Village Trail. A good area to camp is left of West Tanjil Creek, off the St Gwinear Link Trail. For further details please contact Parks Victoria on 13 19 63.

    Is there Public Transport to the mountain?

    During the White Season our transportation service can meet you at Moe train station and is timed with the regular morning V/Line service from Melbourne or the Gippsland area. Click Here for more information

    Can I get a transfer from the airport?

    Mountain Top Experience can do direct pick up and return transfers from Melbourne Airport and other Gippsland areas. Mountain Top can cater for 2 – 11 passengers with luggage. For further information please contact Mountain Top direct on 03 5134 6876.

    Can I buy food or petrol on the mountain?

    The Resort does not have a supermarket or petrol station. It is wise to ensure that you have the basics to suit your self-catering needs before you arrive. Some grocery items, clothing, milk, bread and souvenirs can be purchased from the Resort’s retail shop located in Snowgum Lodge. During the Green Season you can get your souvenirs and basic groceries from the Adventure Hub.

    Petrol is available from Neerim South and Noojee.

    Can I bring a hire car to Mt Baw Baw?

    Quite a few hire car companies place restrictions on driving their vehicles in Alpine environments. Please check with your hire car provider for further details. Europcar is one provider that allows travel in Alpine areas.

    Can I bring my pets?

    Unfortunately, pets cannot be brought into the Resort. This is due to the resorts location within the Baw Baw National Park. The resort has a strict no pet policy.

    If it doesn’t snow can I obtain a refund?

    During the White Season, the Resort does not guarantee snow during your visit. In times of limited snow the Resort offers a range of alternative recreational activities, particularly for children. These can include craft workshops, games, movies and snow play (which can occur in limited snow). The Resort strongly recommends that guests obtain travel insurance to protect against loss of personal belongings, public liability, adverse weather conditions and cancellation fees.

    What events does the resort have over Winter and Summer?

    The Resort offers an extremely comprehensive events calendar, click here for more information

    Does the resort offer group discounts?

    Yes. Mt Baw Baw can offer school groups and large social groups discounts on lift & lesson passes, mountain entry, and other activity charges. Click here for more information, or call 03 5165 1136

    How can I get my luggage to my lodge?

    During the White Season the Resort has an over snow service that can transport your luggage from the car park to your accommodation within. Click here for more information.

    When is the best time to visit Mt Baw Baw?

    Mt Baw Baw is beautiful all year round with sweeping valley views, enjoyable walks and spectacular wildflower displays during Summer. During Winter, the general average snowfall is approximately 30cm at the bottom of the hill ranging up to 1m at the Resort’s highest point.

    As the snowfalls vary each season we can’t predict the snow fall however generally the best time to visit is late July, all of August and early September. To be sure of our snowfalls, visit the Mountain Conditions section of our website

    What hotel/restaurant and shopping facilities are available on the mountain?

    The Alpine Village on Mt Baw Baw is home to a variety of licensed venues and café’s

    Click here for Food & Beverage Outlets

    Click here for Retail Outlets

    Is there anywhere to store my luggage if I arrive early?

    Most lodges are happy to store your luggage if you arrive prior to check in time. Cabin, Apartment and Hotel accommodation have no storage places for luggage, we recommend if you arrive early to leave your luggage in your car and book luggage transport. Visit the Administration Building upon your arrival at the resort.

    For further information, please contact our Guest Services Team on (03) 5165 1136