Covid-19 Updates

Coronavirus (COVID-19) operating restrictions and resort statements
Last Updated: 1 / 8 / 2020 



Latest Information

From 11.59pm on Sunday 2nd August
New lock down measures impacting regional Victorians will take effect:
  • Visitors to the Resort must carry and wear a face covering in line with the following:
    • Face coverings have straps keep mask affixed and must cover both nose and mouth
    • must be worn around the village, on lifts, in lift cues and whilst tobogganing
    • can be removed when actually skiing or boarding
  • Persons from Greater Melbourne and Mitchell Shire are not permitted to visit the Resort as of 8th July
  • Learn more at www.dhhs.vic.gov.au/restrictions-rest-victoria-covid-19
 
Is the Resort open?
Yes. The Resort remains open.

On weekends, the Resort will be open with for the following services operating:

  • Ski lifts, subject to snow conditions
  • Cross-country ski trails, subject to snow conditions
  • Tobogganing Park and snow play areas, subject to snow conditions
  • Village Central Restaurant – take away food and beverages
  • Private accommodation bookings

 

On midweek days (Monday to Friday):

  • All lifts including in the toboggan park and trails will remain closed.
  • Limited take away food and beverage service available at Village Central Restaurant.
  • Guest Services is open from 9am-5pm daily

 

Don't forget:

  • Visitors are to pre-purchase resort entry and lift passes online prior to travel.
  • Overnight stays for visitors are only available at private lodge accommodation providers. Advance bookings required.
  • These operations will be monitored and reviewed while current restrictions are in effect until 19 August 2020 and as snow conditions change.
  • Do not travel to the resort if you are unwell or reside in a declared restricted area. Maintain physical distancing and wear face covering when visiting the resort.

 

Frequently Asked Questions
 

Is Mt Baw Baw going to open for white season 2020?
The Premier has announced that the Snow Season will commence on June 22nd. Mt Baw Baw is currently making preparations to ensure we will be able to provide snow activities from this date. Please also see above.
 
I am a season pass holder; what should I do?
Right now, you do not need to do anything. The moment the Resort has a clearer picture on what the season will look like we will contact season pass holders. We still have our fingers crossed for a bumper season of skiing and boarding! 
 
Can I get a refund for my booking?
Refunds / date change for bookings in shared accommodation for June are being processed. If you booked in July or August there is no need to cancel. If you'd like to discuss your situation please contact Guest Services on 03 5165 1136
 
Green Season
 
Can I visit Mt Baw Baw now?
Please see above.
 
Are summer events cancelled?
All of our remaining summer events have now been resceduled where possible until after October.
 
Can I get a refund for my summer booking?
The Resort will consider each request on a case by case basis in line with its policies. Please contact Guest Services to discuss your situation. Call 5165 1136
 
I have another question.
Please contact Guest Services on guest.services@mtbawbaw.com.au or call 03 5165 1136.

 

Mental Health Information

In these challenging times – please look after your mental health, this information compiled by our DELWP colleagues may help.

LOOKING AFTER YOUR MENTAL HEALTH DURING THE CORONAVIRUS OUTBREAK
Some helpful information from the Beyond Blue website:
  • Try to maintain perspective.
  • Find a healthy balance in relation to media coverage.
  • Access good quality information.
  • Try to maintain a practical and calm approach.
  • Try not to make assumptions.

Managing your mental health while in self-isolation or quarantine (or indeed working from home for long periods):
  • Remind yourself that this is a temporary period of isolation to slow the spread of the virus.
  • Remember that your effort is helping others in the community avoid contracting the virus.
  • Stay connected with friends, family and colleagues via email, social media, video conferencing or telephone.
  • Engage in healthy activities that you enjoy and find relaxing.
  • Keep regular sleep routines and eat healthy foods.
  • Try to maintain physical activity.
  • Establish routines as best possible and try to view this period as a new experience that can bring health benefits.
  • For those working from home, try to maintain a healthy balance by allocating specific work hours, taking regular breaks and, if possible, establishing a dedicated work space.

Children and Young People
  • Families and caregivers of children and young people should discuss news of the virus with those in their care in an open and honest way.
  • Try to relate the facts without causing alarm, and in a way that is appropriate for their age and temperament. It is important to listen to any questions they may have, to let them know that they are safe and that it’s normal to feel concerned.

Seek Support
It’s normal to feel overwhelmed or stressed by news about the outbreak. Whilst keeping up to date is important, be cautious about the amount of time your spend watching the coverage. Maintain a healthy balance.
People who have experienced mental health issues in the past, or those who are feeling anxious should:
  • Activate support networks.
  • Acknowledge feelings of distress.
  • Seek professional support early if you’re having difficulties.
Visit the Beyond Blue website for more information
 

Resources

More information about COVID-19 - https://www.dhhs.vic.gov.au/coronavirus​
 
We recommend downloading the COVIDSafe app. Slow the spread. Save lives. Visit the Victorian Government’s coronavirus website for current information and updates: www.coronavirus.vic.gov.au or call the coronavirus hotline on 1800 675 398 (24 hours).
 
As per the Premier’s media releases, Victoria Police have increased resources to ensure enforcement. Failure to observe the above directions will result in a fine of $20,000.