Covid-19 Updates

Coronavirus (COVID-19) operating restrictions and resort statements
Last Updated: 17 / 09 / 2020 



Latest Information

Following the announcement that regional Victoria will move to the Third Step of the coronavirus (COVID-19) roadmap to reopening under the Public Health and Wellbeing Act 2008, S 200, this notice has been issued until further notice.
 
The Mt Baw Baw Alpine Resort will re-open to visitors at 9:00am on Friday 18 September 2020.
 
Visitors from regional Victoria are required to pre-register their visit to the resort via mtbawbaw.com.au There will be no resort entry fees payable for the remainder of the 2020 declared snow season. The daily requirements to carry wheel chains will be posted on our website.
 
Visitors from regional Victoria are also now able to book overnight accommodation & dine indoors subject to current public health measures such as physical distancing and hygiene requirements.
 
Resort trails are open for walking, snowshoeing and cross country skiing (subject to snow cover). The Village Central Restaurant will open. Mountain biking not permitted at this time.
 
Restrictions remain in place regarding gatherings, limited seating at food and beverage venues and the need to wear face coverings at all times.

Snow sports and tobogganing areas remain closed.
 
Please visit the Department of Health and Human Services Victoria website for further information about COVID-19 and staying safe. https://www.dhhs.vic.gov.au/coronavirus   
 

Frequently Asked Questions
Please see above for latest announcement

Is the Restaurant open open?

Yes, Village Central will open Monday-Sunday 09:00 to 17:00 daily
  • offering an all day menu
  • indoor seated dining (max 10)
  • takeaway and outdoor dining & alcohol / bar service
 
From Friday 25th September, dinner service is available subject to advance bookings Fri, Sat, Sun
 
I am a season pass holder; what should I do?
Season Pass Holders have has their 2020 Passes extended to include the 2020 season. Right now there is nothing you need to do.
 
Can I get a refund for my booking?
Refunds / date change for bookings that meet COVID-19 cancellation criteria have/are being processed. If you'd like to discuss your situation please contact Guest Services on 5165 1136
 
Green Season
 
Can I visit Mt Baw Baw now?
Please see above.
 
Are summer events cancelled?
Our 2020/21 event schedule will be released shortly.
 
Will I get a refund if COVID cancels my summer booking?
The Resort COVID-19 cancellation policy will extend to the 2021 Green Season. You can book with confidence knowing that your booking will be covered by our COVID-19 cancellation policy. If you'd like to discuss your situation please contact Guest Services on 5165 1136
 
I have another question.
Please contact Guest Services on guest.services@mtbawbaw.com.au or call 03 5165 1136.

 

Mental Health Information

In these challenging times – please look after your mental health, this information compiled by our DELWP colleagues may help.

LOOKING AFTER YOUR MENTAL HEALTH DURING THE CORONAVIRUS OUTBREAK
Some helpful information from the Beyond Blue website:
  • Try to maintain perspective.
  • Find a healthy balance in relation to media coverage.
  • Access good quality information.
  • Try to maintain a practical and calm approach.
  • Try not to make assumptions.

Managing your mental health while in self-isolation or quarantine (or indeed working from home for long periods):
  • Remind yourself that this is a temporary period of isolation to slow the spread of the virus.
  • Remember that your effort is helping others in the community avoid contracting the virus.
  • Stay connected with friends, family and colleagues via email, social media, video conferencing or telephone.
  • Engage in healthy activities that you enjoy and find relaxing.
  • Keep regular sleep routines and eat healthy foods.
  • Try to maintain physical activity.
  • Establish routines as best possible and try to view this period as a new experience that can bring health benefits.
  • For those working from home, try to maintain a healthy balance by allocating specific work hours, taking regular breaks and, if possible, establishing a dedicated work space.

Children and Young People
  • Families and caregivers of children and young people should discuss news of the virus with those in their care in an open and honest way.
  • Try to relate the facts without causing alarm, and in a way that is appropriate for their age and temperament. It is important to listen to any questions they may have, to let them know that they are safe and that it’s normal to feel concerned.

Seek Support
It’s normal to feel overwhelmed or stressed by news about the outbreak. Whilst keeping up to date is important, be cautious about the amount of time your spend watching the coverage. Maintain a healthy balance.
People who have experienced mental health issues in the past, or those who are feeling anxious should:
  • Activate support networks.
  • Acknowledge feelings of distress.
  • Seek professional support early if you’re having difficulties.
Visit the Beyond Blue website for more information
 

Resources

More information about COVID-19 - https://www.dhhs.vic.gov.au/coronavirus​
 
We recommend downloading the COVIDSafe app. Slow the spread. Save lives. Visit the Victorian Government’s coronavirus website for current information and updates: www.coronavirus.vic.gov.au or call the coronavirus hotline on 1800 675 398 (24 hours).
 
As per the Premier’s media releases, Victoria Police have increased resources to ensure enforcement. Failure to observe the above directions will result in a fine of $20,000.

The Resort will open on September 18th for regional Victorians. Learn more. Snow chains not required September 18th.