Covid-19 Updates

Coronavirus (COVID-19) operating restrictions and resort statements.
Last Updated: 30 / 05 / 2020 



Latest Information

Mt Baw Baw Alpine Resort is open to the public as of Monday 1 June 2020.

In accordance with the Victorian Government’s public health measures to ensure we uphold the highest possible standards of cleanliness and safety within the resort:

From Monday 1 June:

  • The resort is open for limited outdoor recreation activities – walking, cross country skiing and sightseeing.
  • Subject to snow cover pedestrian access to walking and snow sports trails will be restricted. Mountain biking not permitted.
  • Visitors must pre-purchase a vehicle resort entry pass. No fee applicable. Visitor numbers capped. Entry pass to be presented at Resort Entry or Guest Services.
  • Chains are required to be carried on days where snow is forecast and for all overnight stays, and fitted as directed.
  • No vehicle access permitted on internal village roads.
  • Public toilets open. Day visitor shelters closed.
  • Tobogganing is not permitted within the resort. Toboggan park closed.
  • Take away food and beverage service available from the VC Restaurant (see below)
  • Overnight accommodation available for groups of up to 20. Facilities can be shared within that single group booking.
  • Visitors must comply with physical distancing directions and restrictions.

From Saturday 6 June, as above, with the following additions or changes:

  • Visitors must pre-purchase a vehicle resort entry pass. Fees apply from Sunday 7 June. Visitor numbers capped. Entry pass to be presented at Resort Entry.
  • Chains must be carried and fitted as directed.
  • Retail store open*
  • Oversnow transport service limited to baggage only. No passenger shuttle services.

From Monday 22 June:

  • The resort will be open for snow sports activities – alpine/downhill skiing, snowboarding, cross-country skiing and snow shoeing. Lifts, runs, trails and snow sports areas subject to snow conditions.
  • Tobogganing is only permitted within a designated toboggan park. Pre-purchased sessions. Numbers capped.
  • Equipment rentals available. No clothing rentals.
  • Snow sports instruction available. Limited ages (5+) and offering one hour lessons.
  • Retail store open.
  • Visitors must pre-purchase a resort entry pass. Visitor numbers capped. Entry pass to be presented at Resort Entry.
  • Chains must be carried and fitted as directed.
  • Public toilets open. Day visitor shelters closed.
  • No pedestrian, tobogganing or snow play access to snow sports areas.
  • Oversnow transport service limited to baggage only. No passenger shuttle services.
  • Overnight accommodation available for groups of up to 20. Facilities within a booking can be shared.
  • Take away and limited seated food and beverage services available.
  • Visitors must comply with physical distancing directions and restrictions.
  • Pre-purchase resort entry available now: shop.mtbawbaw.com.au/resort-entry

   

Resort services may be subject to further easing of restrictions throughout the snow season. Subject to severe weather forecasts and advice or directions from state agencies the Resort may restrict services, reduce visitation capacity and/or close the resort. Entry to Mt Baw Baw Alpine Resort will be conditional on practising physical distancing until further notice.

 

 

Food and Services Opening

  • Village Central Restaurant is open 10am - 4pm daily for take away food and beverages.
  • From June 1st to June 22nd the Village Retail & Rental Store will open Friday, Saturday & Sunday. Boot rental and glove sales only.
  • Resort entry will be manned from the June 1st with chain hire at resort entry open as required.
  • Guest Services is open from 9am-5pm daily
  • Village Central and the Visit Centre toilets are open.
 
We'll have more information soon regarding Lift and Lesson commencement around June 22nd.

 

Frequently Asked Questions
 

Is Mt Baw Baw going to open for white season 2020?
The Premier has announced that the Snow Season will commence on June 22nd. Mt Baw Baw is currently making preparations to ensure we will be able to provide snow activities from this date. Please also see above.
 
I am a season pass holder; what should I do?
Right now, you do not need to do anything. The moment the Resort has a clearer picture on what the season will look like we will contact season pass holders. We still have our fingers crossed for a bumper season of skiing and boarding! 
 
Can I get a refund for my booking?
Refunds / date change for bookings in shared accommodation for June are being processed. If you booked in July or August there is no need to cancel. If you'd like to discuss your situation please contact Guest Services on 03 5165 1136
 
Green Season
 
Can I visit Mt Baw Baw now?
Please see above.
 
Are summer events cancelled?
All of our remaining summer events have now been resceduled where possible until after October.
 
Can I get a refund for my summer booking?
The Resort will consider each request on a case by case basis in line with its policies. Please contact Guest Services to discuss your situation. Call 5165 1136
 
I have another question.
Please contact Guest Services on guest.services@mtbawbaw.com.au or call 03 5165 1136.

 

Mental Health Information

In these challenging times – please look after your mental health, this information compiled by our DELWP colleagues may help.

LOOKING AFTER YOUR MENTAL HEALTH DURING THE CORONAVIRUS OUTBREAK
Some helpful information from the Beyond Blue website:
  • Try to maintain perspective.
  • Find a healthy balance in relation to media coverage.
  • Access good quality information.
  • Try to maintain a practical and calm approach.
  • Try not to make assumptions.

Managing your mental health while in self-isolation or quarantine (or indeed working from home for long periods):
  • Remind yourself that this is a temporary period of isolation to slow the spread of the virus.
  • Remember that your effort is helping others in the community avoid contracting the virus.
  • Stay connected with friends, family and colleagues via email, social media, video conferencing or telephone.
  • Engage in healthy activities that you enjoy and find relaxing.
  • Keep regular sleep routines and eat healthy foods.
  • Try to maintain physical activity.
  • Establish routines as best possible and try to view this period as a new experience that can bring health benefits.
  • For those working from home, try to maintain a healthy balance by allocating specific work hours, taking regular breaks and, if possible, establishing a dedicated work space.

Children and Young People
  • Families and caregivers of children and young people should discuss news of the virus with those in their care in an open and honest way.
  • Try to relate the facts without causing alarm, and in a way that is appropriate for their age and temperament. It is important to listen to any questions they may have, to let them know that they are safe and that it’s normal to feel concerned.

Seek Support
It’s normal to feel overwhelmed or stressed by news about the outbreak. Whilst keeping up to date is important, be cautious about the amount of time your spend watching the coverage. Maintain a healthy balance.
People who have experienced mental health issues in the past, or those who are feeling anxious should:
  • Activate support networks.
  • Acknowledge feelings of distress.
  • Seek professional support early if you’re having difficulties.
Visit the Beyond Blue website for more information
 

Resources

More information about COVID-19 - https://www.dhhs.vic.gov.au/coronavirus​
 
We recommend downloading the COVIDSafe app. Slow the spread. Save lives. Visit the Victorian Government’s coronavirus website for current information and updates: www.coronavirus.vic.gov.au or call the coronavirus hotline on 1800 675 398 (24 hours).
 
As per the Premier’s media releases, Victoria Police have increased resources to ensure enforcement. Failure to observe the above directions will result in a fine of $20,000.
View our COVID-19 opening times and procedures Learn more