First Time Guide & FAQ

First time to Mt Baw Baw or the snow? Coming back after a long time away? We've created this handy First Timer's Guide and Frequently Asked Questions page. We also recommend checking out the fantastic Snow Safe Australia website.

 
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How should I dress?
When visiting the snow it is important to prepare for all weather conditions. We recommend using a layering system;
  • First start with a base layer (thermals/undergarments) avoiding cotton as it holds cold moisture.
  • Next is your warmth layer, down jackets, other jackets to keep you warm.
  • Finally, we recommend having an outer shell layer to protect you from the wind, rain and snow.

You may not wear all of these items on the day, but the weather in Alpine environments is unpredictable and can change quickly. It is also a good idea to pack spares in case you do get your clothes wet.

 

What sort of things should I bring? 

  • Waterproof jacket, pants and gloves
  • Warm base layer (thermals)
  • Beanie, Sunglasses/goggles
  • Sunscreen & Lip balm
  • Long thick socks
  • Waterproof shoes/boots
  • Scarf or neck warmer
Waterproof gear, gloves and ski and snowboard equipment are available for hire at the Retail and Rental Store on the mountain.
 
Do I need a helmet?
While helmets are not mandatory on the slopes, we strongly advise their use for all guests when skiing or boarding. Helmets are required in any terrain park area or during resort events. [Top]


 
How do I drive in the snow?

Mt Baw Baw is an exciting place to enjoy your holidays but driving in the snow can be a daunting experience. Familiarise yourself with how to adjust your driving to ensure a safe and comfortable journey.
  • When driving uphill, maintain a steady speed of around 30-40kph. Once stopped, it may be difficult to start moving again especially in heavy snow.
  • When travelling downhill, always put your car into a low gear (1st or 2nd)
  • Avoid sudden braking or turning as this increases the risk of sliding
  • Avoid braking on corners; brake in advance
  • Keep a safe distance from the vehicle in front; 5 seconds is ideal
  • Use your fog lights or low beam lights in all conditions to increase visibility
  • Even if the road is clear; be wary of black ice and drive cautiously

 
Where can I hire or buy snow chains?
Chains help to provide extra traction in snowy and icy conditions. All vehicles must carry snow chains during the declared snow season. This is checked at resort entry and enforced. 
  • Chains can be hired in advance (Baw Baw Sports & Outdoors in Neerim South, Baw Baw Chain Hire in Noojee or Erica Ski Hire) or at Resort Entry
  • Chains can also be purchased at major auto stores such as Autobarn and Super Cheap Auto
  • Chain fitting is available at Resort Entry at a cost, but we advise you to be prepared to fit them yourself to avoid delays
  • Diamond patterened chains are required; older style ladder chains are no longer in use

 
Should I check my car before visiting?
Yes. It is important to check your car before leaving for the snow.
  • Check your battery - The cold can affect your battery, particularly if it is a few years old. Cars parked at the resort with lights on, or when staying overnight may go flat quickly.
  • Check your AC / Heater - You may need to use your air conditioner to demist your windscreen. You'll probably want to stay warm, as well.
  • Antifreeze - It is recommended you put antifreeze in your radiator (check your car manual or consult your local mechanic about what is best for your car).
  • Diesel Cars - If you have a diesel car it is best to fill up with Alpine Diesel mix or use additives before you go to prevent your fuel 'waxing' in the low temperatures. Some local service stations sell Alpine diesel otherwise the additive can be purchased at any major auto store.
  • Check Your Chains - Practice fitting your snow chains, check their size and condition. Do not use unsafe or ill-fitting chains.
 
Can I refuel at the resort?
There are no refuelling stations at the resort and the closest stations are around 60km away.
  • Fill up when you leave home, and check your fuel again when departing Moe, Warragul, or the Yarra Valley. 
  • You should have 3/4 of a tank when leaving the towns above or exiting the highway
  • You'll need extra fuel in case of delays on the road that require you to idle
 
Is there a resort entry fee?
Yes. Victorian Resorts charge a resort entry fee during snow season. More information.
 
Do I still have to pay if coming after hours?
Yes. If arriving after hours you'll need to visit Guest Services the following day to pay or risk a fine. We do not recommend arriving at the resort outside of Resort Entry opening times as road clearing and assistance may not be available. [Top]
 

 

General Questions

 
When is the best time to visit?
It depends on what you are looking for!
  • Snow season (or "White Season") runs from June to the first week of October.
  • Green season (or "Summer") runs from October until May.
Peak snow season runs from late June to early September.
 
Is there accommodation in the village?
Yes, in both winter and summer. You can book online or give Guest Services a call on 03 5165 1136.
 
Are there any restaurants?
Yes there are three or more food outlets open in Winter, as well as some limited basic groceries available in Guest Services. Village Central Restaurant is open in summer as well as the limited supplies from Guest Services.
Where do I park? / Do I have to pay for parking?
Day visitors can park in Car Park 1 at the top of the resort in winter and summer. Overnight guests in winter should relocate their cars to one of the lower carparks. All parks are close to the village with no shuttle needed. There is no charge for parking in summer, however in winter a resort entry fee is charged which includes parking.
 
Do you have WIFI?
Yes, free guest wifi is available throughout the village and vouchers can be collected from Guest Services.
 
Do you have ATMs?
Yes, there are two ATMs located in the foyer to the Alpine Hotel.
 
Is alcohol available for purchase?
Yes, it is available year round at Village Central, and at the Alpine Hotel during winter.
 
Do you sell cigarettes?
No, cigarettes are not for sale on the mountain.
 
Do you have showers?
Showers are available in guest accommodation however there aren't public showers available. There are change rooms in the Visitor Centre in the carpark.
 
Do you have storage lockers?
Yes, storage lockers are located in the Visitor Centre and can be rented through Guest Services.
 
Can we camp at the resort?
Camping is NOT permitted within the resort boundaries for the public. A special permit is required for school groups who wish to camp inside the resort boundary.
 
Do you have child care?
Unfortunately we don't offer babysitting services but throughout the winter school holidays we do run a Kids Club. Visit our event page for more information.
 
Is there somewhere I can eat my lunch?
Yes, located near the dingos is a sheltered Warm Eating Area for guest use. This cannot be used overnight and is open only during standard business hours.
 
Can I bring my BBQ?
Open fires are restricted in the village without a permit. Open fires are also restricted in the National Park. [Top]

 
Winter Questions
 
Do I need snow chains? / Where can I hire snow chains?
Please see the information on snow chains above.
 
I don't want to drive up to the village, do you have a shuttle?
Yes, you are able to park your car at our resort entry and from there we offer a shuttle service up to the village. Learn more.
 
How do I get to Mt Baw Baw?
The easiest way to get to up is to drive, otherwise you can catch a train and then shuttle bus to the mountain. You can read more about transport options here.
 
What is there to do there? (Winter)
Mt Baw Baw has a large variety of activities including downhill skiing, boarding, snowshoeing and tobogganing. You can view a full list of our winter activities here. You can see our events page here.

 
How much does it cost?
You can see some example prices here or book a package.
 
Do you have ski lessons?
Yes, we have an amazing ski school up here offering lessons for beginners through to those who are looking to advance their skills. You can read more about the ski school here or you can contact them at snowsports@mtbawbaw.com.au throughout the winter season.
 
Do I have to pay if I just want to toboggan/snow play?
You are welcome to play in the snow for free, but toboggan park passes are $10pp*. Our Village Store has a toboggan and carpet lift pass for $15*, and under 6's are free with a paying adult. *prices subject to change
 
Can we use our own toboggans?
You are welcome to bring your own toboggan provided it meets safety requirements. The only type of toboggans permitted are the hard moulded plastic variety. Snow bikes, modified toboggans, shoes or other decives other than skis and boards are not allowed.Which lifts are open?
The website is updated early every morning with the lifts/runs that are open, you can find this information here.
 
How many lifts do you have?
You can view the number of lifts by visiting our Lift Report page.
 
Do I need a lift pass?
Everyone must have a valid lift pass on them when using the lifts and when using ski and or snowboard equipment within the resort, even if you don't use the lifts. 
 
Do I have to ski to use the lifts? What type of lifts do you have?
Yes, all of out lifts are surface lifts - not chair lifts, so skis or a snow board are required to use them.
 
Are the runs groomed?
Yes, the runs are groomed every night subject to weather. Our cross country trails are groomed prior to weekends where snow and other conditions permit.
 
What's the weather up there? Is it snowing?
For current conditions;
  • view our live web cameras
  • you can check out our snow report that is updated every morning around 6.30am
  • head to the BOM website for the most accurate forecasts
Where can I hire gear?
There are two ski hire stores on the mountain as well as a several in the townships on your way up. You can read more about ski hire here
 
Do you guarantee snow?
We cannot guarantee that natural snow will fall before or during your visit. However the Resort does operate a Snow Factory which guarantees snow in our beginner lesson areas.
 
Do we need snow shoes to go on the trails?
Snow shoes are required when walking on the trails in winter due to preservation of the snow. They are available for hire on the mountain. [Top]

 
Summer Questions
 
What is there to do there? (Summer)
Summer is a great time to visit Mount Baw Baw, we have many great activities for those who love to be outdoors. Eg. Hiking, mountain biking, disc golf all of which are free. We also have two alpine dingos, laser tag and archery attack all of which can be booked through Guest Services. You can read more about summer activities here.
 
Where is the best view?
There is a great view of the valley from the Village Central Restaurant balcony. Mueller's lookout and Big Hill are also fantastic views but are not accessible by walking in winter without the proper ski or snow shoe equipment.
Do I have to pay to use the mountain bike trails?
No, they are free to use for guests. Trails may be closed on event days to members of the public. Please be wary of hikers on shared trails.
 
Can I run my own private DH1 shuttle?
Yes, you are more than welcome to organise your own shuttles however private shuttling may be restricted on event days such as the VDHS weekend. Vehicular access to summit is restricted to resort staff only.
 
Do I have to pay for disc golf?
No the course is free to use throughout summer, discs are available for hire from guest services for a small refundable deposit. [Top]
 
 
Can I bring my dog or other pet?
Dogs and pets are not permitted within the Resort or National Park to ensure the safety of our native wildlife and flora. 

Service dogs and service animals are permitted within the Resort and National Park for specific purposes such as assisting people with disabilities, to assist in search and surveillance and those in a vehicle in transit through a National Park on a major through-road. [Top]
 
Please note; the information on our website is meant as a guide only and we take no responsibility for any errors. Prices are subject to change. Please view detailed pages or contact the resort for the latest prices. For more detailed "first-time" information read the Snow Safe Guide.
View our COVID-19 opening times and procedures Learn more