Mt Baw Baw Alpine Resort offers a wide range of facilities to help improve your experience during summer and winter. If you need further assistance, please give us a call.
Resort Wi-Fi - Free WIFI can be found throughout the Village, including the following areas: The Alpine Hotel, Village Central, Village Central Restaurant, Skiosk, The Village Rental Store. Please visit Guest Services for an access code.
ATM - There are two ATMs at Mt Baw Baw located in the main entrance area of The Alpine Hotel. In times of peak demand we recommend bringing the cash you need.
Pay Phone - A public Telstra pay phone is located in the Visitor Information / Changeroom Building.
Guest Services (Winter) - The Winter Guest Services office is located next to car park 1. You can purchase basic food and personal items you need from here during your stay. Locker and luggage storage is available* Phone: 03 5165 1136
In summer, this facility is located at the Village Retail and Rental Store inside the Village.
Village Store and Rentals (Winter) - The Mt Baw Baw Village Rentals and Store stocks basic supermarket items such as toothbrushes, hygiene items, snacks, easy foods, milk, bread etc for your convenience. Due to limited capacity, we recommend purchasing on the way to the mountain if you’re cooking in your lodge or if you have special dietary requirements. Phone: 03 5165 1136, select "Rentals" option. In summer this building operates as Guest Services.
Visitor Centre / Change Rooms - Located next to the Guest Services building, the Visitor Centre has changerooms, luggage storage, lockers, public pay phone and baby changing facilities for parents. The facility is open 24 hours.
Village Central Area - With fantastic views over Gippsland the Village central area has picnic tables, seating, an outdoor stage and is located close to the Resort's two main food venues and ski hire stores. Through the season we host live music and events in this area.
Food and Drink - The resort has three food and drink venues; Village Central Restaurant (Year round, Sit down meals, high end dining, coffee and drinks), The Alpine Hotel (Winter and special events only*, Bistro meals, drinks, pool tables, board games) and Skiosk (Winter only*, Quick hot food, snacks and drinks). During peak times and events food carts and pop up food stalls are sometimes on the mountain. Phone: 03 5165 1136 select "Village Central" option
Warm Eating Area - Located adjacent to the roundabout before you reach the ski bowl, the warm eating areas is a heated, undercover seating area where you can take a break or enjoy your lunch. The warm eating area opens 7am to 9pm daily. There are also toilet facilities in the sxame building.
Dingo Resource Centre - Visit the home of our two Alpine Dingoes, Rowdy and Warragul, and learn more about their status as part of Australia’s ecosystem. Dingo talks occur a predetermined times through the season or can be booked. For more information visit this page
Post Office - While the nearest post offices are in Rawson and Neerim South. Baw Baw Souvenir Post cards are available at Guest Services.
Lockers & Luggage Storage - Guest Services offer locker storage for small to medium sized items (boots, wallets, keys etc). Prices start from $10. A $5 key deposit may apply, which is refunded upon the return of the locker key. Phone: 03 5165 1136. Baw Baw Ski Hire also offer locker storage for customers hiring through their business.
Baby Changing Facilities - Baby changing facilities are located in the Visitor Centre disabled toilets, and the Village Central Restaurant disabled toilets, allowing access for both parents
First Aid Centre - The Mt Baw Baw First Aid Centre (formerly Med Centre) is operated by Ski Patrol, and hosts a doctor from time to time. Contact Mt Baw Baw Ski Patrol or speak to one of our staff if you require medical assistance. Please note, our medical centre is not staffed full time.
Prayer Room - Whilst we do not have dedicated prayer facilities, please contact us if you’d like to reserve a space on mountain and we will do our best to assist you. Phone: 03 5165 1136
Ski Hire and Rentals - There are multiple ski hire options on the mountain. Please visit our Rentals page for more information
Accommodation & Bookings - Visit our Guest Information Centre by Car Park 1 (Winter) or the Retail Stor (Summer) to arrange your on-mountain accommodation and activities. Phone: 03 5165 1136
Snow Shoe Hire - Snow Shoe hire is available through Baw Baw Ski Hire and the Howling Husky operators. Please check with our staff which trails are open for snowshoeing. Hiking without snowshoes is not permitted.
Resort Entry Shuttle (Winter) - For those looking to avoid chain fitting, or driving up the resort road, we offer a shuttle service for your convenience. Phone: 03 5165 1136.
Oversnow Transport (Winter) - Oversnow transport to your lodge is available and some lodges offer this service privately. Phone: 03 5165 1136
Babysitting/Kids Club - There are no babysitting services on mountain. However Mt Baw Baw has run a free kids club service during the July School Holidays. Alternatively, you can book your children in for a ski lesson and our fantastic Snow Sports staff will teach your children.
Spa and Sauna - There are no public spa or sauna facilities on the mountain. Several lodges offer spa facilities including Snow Gum apartment and Tanjil Creek Lodge.
Lodge Ownership / Real Estate - Investing in your piece of Alpine real estate may be the perfect move for you and your family. There are also a number of club operated lodges that work on membership models. For more information about current availabilities please search “mt baw baw real estate” or get in touch with lodge operators directly.
Business and Marketing opportunities - Whether you’re a food truck operator or a local tradie, Mt Baw Baw Alpine Resort engages a wide array of local and national businesses to assist with the smooth operation of the resort during snow season and in summer. Please ask for our Visitor Experience manager to learn more.